Privacy Policy

Privacy Policy

Effective Date: 15 September 2025

At KeyLink Mortgage Brokers, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Privacy Policy outlines our current policies and practices in relation to the handling and use of personal information.

What Information Do We Collect and How Do We Use It?

We will request personal information when assisting you with your finance needs. This may include sensitive information (including health information) and any details you provide about personal vulnerabilities.

We use this information to:
- Assess and assist you with your credit needs
- Provide your details only to lenders and service providers you choose to engage with
- Send you relevant product information and updatesManage our ongoing relationship with you, including invoicing and service feedback
- Notify you about relevant promotions, services, offers, events, or articles

Communications may be sent via mail or email. You may opt out of electronic communications at any time by contacting us.

We also use your information internally to improve service delivery and to resolve any issues you raise.

What If You Don’t Provide Some Information to Us?

If you do not provide complete and accurate information, we may be unable to provide appropriate advice or assist with your finance application.

How Do We Hold and Protect Your Information?

We take the privacy and security of your data seriously. We store your information using secure, encrypted cloud-based platforms with multi-factor authentication and restricted staff access.

We retain personal information only for as long as reasonably required to fulfil the purposes it was collected or to meet our legal and regulatory obligations.

Will We Disclose the Information We Collect to Anyone?

We do not sell, trade, or rent your personal information to any third parties.

We may disclose your information to:
- Our credit licensee for supervision and compliance
- Contractors and service providers acting on our behalf (e.g. mailing services)
- Financial institutions and professional services you engage through usGovernment or legal authorities if required by law
- Entities involved in any merger, restructure, or sale of our business
- We take all reasonable steps to ensure third parties protect your data to the same standard we do.

How Can You Check, Update, or Change the Information We Hold?

To access, correct, or update your personal information, please contact:
Ben Ricketts
Director
Email: ben@keylinkmortgagebrokers.com.au

We do not charge for providing access to or correcting your personal information.

Your Consent
‍
By engaging us to assist with your credit needs, you consent to the collection, use, and disclosure of your personal information as outlined in this policy.

Tell Us What You Think
‍
We welcome your questions and feedback regarding this policy. If you have any concerns, please contact:
Ben Ricketts
Email: ben@keylinkmortgagebrokers.com.au

Complaints
‍
Internal Dispute Resolution
‍
If you wish to make a complaint, please submit it in writing with as much detail as possible to:
Ben Ricketts
Email: ben@keylinkmortgagebrokers.com.au

We will acknowledge your complaint and aim to resolve it promptly and fairly in accordance with our internal dispute resolution procedures.